Welcome to Door Clap Home Service. We understand that your privacy is important and we are committed to protecting any personal information you share with us when you use our services or visit our website https://doorclaphomeservice.com/ (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us (via phone, WhatsApp, email or Website contact form) to request services (geyser repairing, air‑conditioner repairing, washing machine repairing, refrigerator repairing, LED TV repairing), we may collect your name, phone number, email address, service address (location) and any details relevant to repair.
- Usage & Technical Information: When you visit our Website, we automatically collect information about your device, browser type, IP address, pages visited, the date/time of visit, referral source, etc.
- Communication Data: If you contact us for support or service follow‑up, we may retain a record of our communications with you.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and deliver the requested repairing services, schedule visits, send confirmations, invoices or follow‑ups.
- To improve our services, Website and customer experience.
- To communicate with you regarding service updates, promotions or changes to our terms/policy (only if you have agreed to receive such communications).
- For internal record‑keeping, billing, and legal compliance.
3. Sharing Your Information
We will not sell, trade or rent your personal information to third parties. We may share your information with:
- Service personnel or technicians who need access to your service address in order to carry out repairs.
- Third‑party service providers (e.g., payment gateways, invoicing platforms) strictly under confidentiality.
- Legal or regulatory authorities, if required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to collect usage data and to improve our Website. You can choose to disable cookies via your browser settings, though this may limit certain features of the site.
5. Data Security
We implement appropriate technical and organisational measures to secure your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of internet transmission or electronic storage is 100% secure—please use your judgement when submitting information.
6. Data Retention
We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access the personal information we hold about you.
- Ask us to correct or update any inaccurate or incomplete information.
- Ask us to delete your personal information (subject to legal exceptions).
- Withdraw consent where we rely on your consent to process data.
If you wish to exercise any of these rights, please contact us using the details below.
8. Third‑Party Links
Our Website may contain links to external websites managed by third parties. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies when you click such links.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal information, please contact us and we will take appropriate steps to remove such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by posting the updated policy on this page with the effective date at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Door Clap Home Service
+91 95791 38127
climatecontrolservicesindia@gmail.com
Narsara Bishanpur, Hanumannagar, Bhagalpur – 846003, Bihar, India